Last Updated: 25 May 2020

INFORMATION FOR THE GENERAL PUBLIC 

For information for general practice resources, please click here.

The latest information is available at www.covid19.govt.nz 

FEEL UNWELL OR THINK YOU MIGHT HAVE COVID-19 SYMPTOMS?

  • If you feel unwell call your medical centre to discuss whether you need an appointment.
    • They will let you know what to do next to get the treatment you need.
    • You may be seen in different ways (e.g. by phone, video or in-person) but you’ll still get the right advice from your medical centre team.
    • If they want to rule out COVID-19 they may refer you to be tested.

If you are worried about COVID-19 symptoms you can also call Healthline 0800 358 5453.

WHAT ARE COMMUNITY-BASED ASSESSMENT CCENTRES (CBAC)?

CBACs are where you can go to have a free COVID-19 test.  You need to have some symptoms to be tested (for example fever, a cough, a sore throat, are short of breath, or you have a bad cold) and be referred by either your medical centre or Healthline.

I’VE BEEN REFERRED BY MY MEDICAL CENTRE TO A CBAC – WHAT DO I DO?

  • Our  staff will call you and arrange a time for you to be tested. Please take your phone with you to your appointment (so we can call you or text you).
  • When you arrive at the CBAC, let security know you have an appointment and follow their directions on where to park.
  • Please wait in your car with the windows up, you will be tested while sitting in your car.
  • Once you have been tested, you will be given information about self-isolation (staying at home) and sent home.
  • Results take up to 3 working days.  Your medical centre will receive a copy of your result.  If your result is negative, and you have provided us with your mobile phone number, we will text you to tell the result is negative.

I’VE DRIVEN UP OR WALKED UP WITHOUT A REFERRAL – WHAT DO I DO?

  • Please tell security that you do not have an appointment, follow their directions on where to wait in your car, or somewhere safe (if you walked up)
    • One of our friendly team will come and speak to you to see if you need to be tested.

WHAT HAPPENS IF I CAN’T GET TO A CBAC BY CAR?

We know some people do not have access to a car or are too unwell to drive – please do not catch public transport, or call a taxi or Uber driver. We will talk through with you how you can be assessed and swabbed.

Diagram on how to us a CBAC

Click image to view full size

WHERE AND WHEN ARE CBACS OPEN?

LocationOpening hoursNotes
Central729 High StMonday to Friday
1.15pm – 4.15pm  
5.30pm – 10.00pm
Saturday and Sunday
8.00am – 10.00pm
Referral from your GP, Healthline or other health provider
Drive up
Wainuiomata 
7 The Strand
Monday to Friday
1.00pm – 4.00pm  
Saturday
11.00am – 2.00pm
Referral from your GP, Healthline or other health provider preferred  
Drive up
Naenae45 Treadwell StreetCLOSED SATURDAY, 4 JULY 2020

Monday to Friday  
9.00am – 11.30am
Saturday
1.00pm – 2.30pm
Referral from your GP, Healthline or other health provider
Upper HuttHeretaunga Christian Centre
51 Lane Street, Upper Hutt
CLOSED SATURDAY, 4 JULY 2020

Mon, Weds, Thursday and Friday
9.00am – 12.00pm

Saturday
10.00am – 12.00pm

Closed Tuesdays

Referral from your GP, Healthline or another health provider preferred  
Drive up